Terms of Use

1. Who We Are

These Terms of Use apply to Techicare, a technology support service operating in Uxbridge, Watford and surrounding areas, registered in England and Wales.

Contact: hello@techicare.co.uk  ·  01895 737042 (Uxbridge)  ·  01923 572112 (Watford)  ·  techicare.co.uk

2. Using Our Website

By accessing techicare.co.uk you agree to these terms. You must be 18 or over to book a service directly. You must not use our website for any unlawful purpose or attempt to gain unauthorised access to any part of it. We reserve the right to withdraw or amend the website at any time without notice.

3. Our Services

3.1 What we provide

Techicare provides home technology support including WiFi setup, Smart TV configuration, smartphone and tablet help, one-to-one training, device troubleshooting, and related services as described on our website.

3.2 Pricing and quotes

• We always confirm the price before any work begins. The price never changes once agreed.
• Prices on our website are indicative starting prices. The final price for your specific job is confirmed before or at the start of the visit.
• Any additional work identified during a visit will be quoted and agreed before being carried out. We will never carry out additional work without your approval.
• All prices are inclusive of VAT where applicable. Techicare is currently below the VAT registration threshold.

3.3 Bookings and cancellations

• Bookings can be made by phone, text, WhatsApp, email, or through our online booking system (Calendly).
• We confirm all bookings by text or email within 2 hours during business hours (Mon–Sat 8am–7pm).
• You may cancel or reschedule with at least 24 hours notice at no charge.
• Cancellations with less than 24 hours notice may incur a £15 late cancellation fee at our discretion.
• We reserve the right to cancel or reschedule in exceptional circumstances. We will contact you as soon as possible and will not charge any fee in this case.

3.4 Payment

• Payment is due on the day of the visit, on completion of the work.
• We accept cash, debit/credit card (via SumUp), and bank transfer.
• Monthly Support Package payments are by standing order as agreed in your support package agreement.

3.5 Our guarantee

• If you are not satisfied with our work, please contact us within 5 working days.
• We will return to rectify any issue at no additional charge where the issue relates to work we carried out.
• We cannot be held responsible for faults caused by hardware failure, manufacturer defects, or issues outside the scope of the agreed work.

4. Your Responsibilities

• You must ensure a safe working environment for our technicians at the time of the visit.
• You must have the right to consent to work being carried out on any device. If booking on behalf of another person, you confirm you have their authority to do so.
• You must provide accurate information when booking, including your correct address and description of the work needed.
• We recommend backing up any important data before a visit. While we take every care, we cannot be held responsible for data loss resulting from pre-existing device issues.
• Our technicians carry photo ID and will show it on arrival. You are entitled to verify their identity before allowing them into your home.

5. Monthly Support Package Terms

• The Monthly Support Package is subject to a separate written agreement signed by both parties.
• The package costs £99 per month and includes 2 home visits, priority booking, and unlimited phone support as described in that agreement.
• Either party may cancel with 30 days written notice by text, email or letter.
• Techicare may suspend or terminate the package immediately if our technicians are treated in an unsafe, threatening or abusive manner.

6. Limitation of Liability

• Techicare carries public liability insurance. A copy of the certificate is available on request.
• Our liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim.
• We are not liable for any indirect or consequential loss, including loss of data or loss of earnings, unless caused by our negligence.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
• We are not responsible for the performance or availability of third-party services (broadband providers, device manufacturers, streaming platforms) even where we have assisted with their setup.

7. Intellectual Property

All content on the Techicare website — including text, images, logos and design — is owned by or licensed to Techicare and protected by copyright. You may not reproduce or redistribute any content without our written permission.

8. Third Party Links and Services

Our website links to third-party websites including Calendly (booking system) and SumUp (payments). We are not responsible for the content, privacy practices or security of any third-party website. Visiting a linked website is at your own risk.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. The current version will always be available at techicare.co.uk/terms. Continued use of our services after a change constitutes acceptance of the updated terms.